Frequently asked Question
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return most items within 30 days of purchase for a full refund. Items must be unused and in original packaging. Some exclusions apply to final sale items and custom orders. To initiate a return, contact our customer service team with your order number and reason for return. We'll provide you with a prepaid shipping label to make the process easy.
How long does shipping take?
Standard shipping typically takes 5-7 business days to deliver within the continental United States. Expedited shipping options are available at checkout for faster delivery. Orders are processed within 1-2 business days before being handed off to our shipping carrier. International orders may take 2-4 weeks depending on the destination country and customs processing times. You'll receive a tracking number via email once your order ships.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary based on your location. International orders may be subject to customs duties and taxes that are the responsibility of the customer. We recommend checking with your local customs office for any applicable fees before placing your order. Some items may have restrictions on international shipment due to regulations.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal for added convenience and security. All payments are encrypted and processed securely through our payment gateway. We do not store your full payment information on our servers for your protection.
Can I change or cancel my order?
Orders can typically be modified or cancelled within 2 hours of placement. After this window, your order enters our fulfillment process and cannot be changed. If you need to cancel, please contact customer service immediately with your order number. We'll do our best to help, but cannot guarantee cancellation of orders already in shipment.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number and link to monitor your package. You can also track your order anytime by logging into your account and viewing your order history. Tracking information updates automatically as your package moves through the shipping network.
What if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours with photos of the damage. We'll investigate the claim and either send a replacement or issue a full refund at no cost to you. Keep the damaged item and packaging until we've resolved the issue, as we may request photos for our shipping carrier claim.
Do you offer gift cards?
Yes, we offer digital and physical gift cards in various denominations. Gift cards never expire and can be redeemed on any item in our store. They make perfect gifts for any occasion. You can purchase gift cards directly from our website and customize them with a personal message.
How can I contact customer service?
Our customer service team is available Monday through Friday, 9 AM to 6 PM EST. You can reach us via email at support@naroiva.com or through our contact form on the website. We aim to respond to all inquiries within 24 business hours. For urgent issues, please call our customer service line.
Are your products authentic?
All products sold through our store are 100% authentic and sourced directly from authorized distributors and manufacturers. We stand behind the quality of every item we sell. If you have concerns about authenticity, please contact us immediately with details.
Do you offer bulk discounts?
Yes, we offer special pricing for bulk orders. Contact our sales team for a custom quote based on your specific needs and order quantity. Bulk discounts typically apply to orders of 10 items or more.
What is your price match policy?
We strive to offer competitive pricing on all our products. If you find a lower price elsewhere, contact us with details and we'll do our best to match it. Price match requests must be submitted within 7 days of your purchase.
How do I use a coupon code?
Coupon codes can be entered in the discount field during checkout before completing your purchase. Each code has specific terms and conditions, which are displayed when you apply it. Codes may have expiration dates or minimum purchase requirements.
Can I purchase items on behalf of someone else?
Yes, you can place an order and ship it to any address you'd like. Simply enter the recipient's address during checkout. You can also purchase a gift card if you prefer not to select specific items.
Do you offer size exchanges?
If you need a different size, we can arrange an exchange. Contact customer service with your order number and desired size. We'll process the exchange and cover return shipping for the original item. The new size will be shipped once we receive the return.
What should I do if I forgot my password?
Click the "Forgot Password" link on our login page. Enter your email address and we'll send you instructions to reset your password. The reset link is valid for 24 hours. If you don't receive the email, check your spam folder or contact support.
Is my personal information secure?
Your privacy and security are our top priorities. We use industry-standard SSL encryption to protect all sensitive information. We never share your personal data with third parties without your consent, except as required by law.
Do you have a loyalty program?
We're always looking for ways to reward our loyal customers. Check our website or sign up for our newsletter to learn about exclusive offers and promotions available to our community.
How often do you restock items?
We restock popular items regularly based on demand. If an item is out of stock, you can sign up for a notification and we'll alert you when it's available again. Restocking schedules vary by product.
What is your warranty policy?
Most items come with a manufacturer's warranty covering defects in materials and workmanship. Warranty periods vary by product and are detailed on each product page. Accidental damage or misuse is typically not covered under warranty.
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return most items within 30 days of purchase for a full refund. Items must be unused and in original packaging. Some exclusions apply to final sale items and custom orders. To initiate a return, contact our customer service team with your order number and reason for return. We'll provide you with a prepaid shipping label to make the process easy.
How long does shipping take?
Standard shipping typically takes 5-7 business days to deliver within the continental United States. Expedited shipping options are available at checkout for faster delivery. Orders are processed within 1-2 business days before being handed off to our shipping carrier. International orders may take 2-4 weeks depending on the destination country and customs processing times. You'll receive a tracking number via email once your order ships.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary based on your location. International orders may be subject to customs duties and taxes that are the responsibility of the customer. We recommend checking with your local customs office for any applicable fees before placing your order. Some items may have restrictions on international shipment due to regulations.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal for added convenience and security. All payments are encrypted and processed securely through our payment gateway. We do not store your full payment information on our servers for your protection.
Can I change or cancel my order?
Orders can typically be modified or cancelled within 2 hours of placement. After this window, your order enters our fulfillment process and cannot be changed. If you need to cancel, please contact customer service immediately with your order number. We'll do our best to help, but cannot guarantee cancellation of orders already in shipment.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number and link to monitor your package. You can also track your order anytime by logging into your account and viewing your order history. Tracking information updates automatically as your package moves through the shipping network.
What if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours with photos of the damage. We'll investigate the claim and either send a replacement or issue a full refund at no cost to you. Keep the damaged item and packaging until we've resolved the issue, as we may request photos for our shipping carrier claim.
Do you offer gift cards?
Yes, we offer digital and physical gift cards in various denominations. Gift cards never expire and can be redeemed on any item in our store. They make perfect gifts for any occasion. You can purchase gift cards directly from our website and customize them with a personal message.
How can I contact customer service?
Our customer service team is available Monday through Friday, 9 AM to 6 PM EST. You can reach us via email at support@naroiva.com or through our contact form on the website. We aim to respond to all inquiries within 24 business hours. For urgent issues, please call our customer service line.
Are your products authentic?
All products sold through our store are 100% authentic and sourced directly from authorized distributors and manufacturers. We stand behind the quality of every item we sell. If you have concerns about authenticity, please contact us immediately with details.
Do you offer bulk discounts?
Yes, we offer special pricing for bulk orders. Contact our sales team for a custom quote based on your specific needs and order quantity. Bulk discounts typically apply to orders of 10 items or more.
What is your price match policy?
We strive to offer competitive pricing on all our products. If you find a lower price elsewhere, contact us with details and we'll do our best to match it. Price match requests must be submitted within 7 days of your purchase.
How do I use a coupon code?
Coupon codes can be entered in the discount field during checkout before completing your purchase. Each code has specific terms and conditions, which are displayed when you apply it. Codes may have expiration dates or minimum purchase requirements.
Can I purchase items on behalf of someone else?
Yes, you can place an order and ship it to any address you'd like. Simply enter the recipient's address during checkout. You can also purchase a gift card if you prefer not to select specific items.
Do you offer size exchanges?
If you need a different size, we can arrange an exchange. Contact customer service with your order number and desired size. We'll process the exchange and cover return shipping for the original item. The new size will be shipped once we receive the return.
What should I do if I forgot my password?
Click the "Forgot Password" link on our login page. Enter your email address and we'll send you instructions to reset your password. The reset link is valid for 24 hours. If you don't receive the email, check your spam folder or contact support.
Is my personal information secure?
Your privacy and security are our top priorities. We use industry-standard SSL encryption to protect all sensitive information. We never share your personal data with third parties without your consent, except as required by law.
Do you have a loyalty program?
We're always looking for ways to reward our loyal customers. Check our website or sign up for our newsletter to learn about exclusive offers and promotions available to our community.
How often do you restock items?
We restock popular items regularly based on demand. If an item is out of stock, you can sign up for a notification and we'll alert you when it's available again. Restocking schedules vary by product.
What is your warranty policy?
Most items come with a manufacturer's warranty covering defects in materials and workmanship. Warranty periods vary by product and are detailed on each product page. Accidental damage or misuse is typically not covered under warranty.