Refund Policy
Our refund policy is designed to ensure customer satisfaction while protecting our business interests. We stand behind the quality of our products and want you to feel confident in your purchase.
**Eligibility for Refunds**
To be eligible for a refund, items must be unused and in their original condition as received. The item must include all original packaging, tags, and documentation. Refund requests must be initiated within thirty days of the purchase date. Items that show signs of wear, damage from misuse, or alterations are not eligible for refunds.
**How to Request a Refund**
To request a refund, please contact our customer service team with your order number and a description of the reason for the return. We will provide you with a prepaid shipping label and instructions for returning the item. Please package the item securely to prevent damage during transit. Once we receive and inspect your return, we will process your refund within five to seven business days.
**Non-Refundable Items**
Certain items are ineligible for refunds, including clearance or final sale items, customized or personalized products, digital downloads, and items purchased during special promotional events unless otherwise specified. Gift cards and store credit are non-refundable. Items that have been washed, worn, or used cannot be returned for a refund.
**Refund Processing**
Refunds will be issued to the original payment method used for purchase. Depending on your bank or credit card company, it may take an additional five to ten business days for the refund to appear in your account. If you used a gift card to make your purchase, the refund will be credited back to the original gift card.
**Shipping Costs**
Original shipping charges are non-refundable unless the return is due to our error or a defective product. Return shipping costs are the responsibility of the customer unless the return is initiated due to damage or defects caused by our company. We recommend using a trackable shipping method to monitor your return.
**Defective or Damaged Items**
If you receive a defective or damaged item, please contact us immediately with photos of the damage. We will assess the situation and either send a replacement at no charge or process a full refund, including original shipping costs. Defective items must be reported within fourteen days of receipt.
**Exchanges**
If you would like to exchange an item for a different size or color, please initiate an exchange request rather than a refund. Exchanges are processed faster than refunds and we will cover return shipping costs for exchanges on the same item.
**Sale and Clearance Items**
Items marked as sale or clearance are final sale and cannot be returned or refunded. These items are offered at reduced prices with the understanding that they are sold as-is without the option for return.
**International Returns**
For customers outside the United States, international return shipping costs are the responsibility of the customer. We are not responsible for customs duties, taxes, or other fees associated with international returns. Please check your local regulations before initiating a return.
**Return Address**
All returns must be sent to the address provided in your return authorization confirmation email. Packages sent to unauthorized addresses will not be accepted, and we cannot be held responsible for lost shipments.
**Refund Policy Changes**
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our store following any changes constitutes your acceptance of the new policy.
**Contact Us**
If you have any questions about our refund policy, please reach out to our customer service team. We are here to help and want to ensure you have a positive shopping experience with us.
**Eligibility for Refunds**
To be eligible for a refund, items must be unused and in their original condition as received. The item must include all original packaging, tags, and documentation. Refund requests must be initiated within thirty days of the purchase date. Items that show signs of wear, damage from misuse, or alterations are not eligible for refunds.
**How to Request a Refund**
To request a refund, please contact our customer service team with your order number and a description of the reason for the return. We will provide you with a prepaid shipping label and instructions for returning the item. Please package the item securely to prevent damage during transit. Once we receive and inspect your return, we will process your refund within five to seven business days.
**Non-Refundable Items**
Certain items are ineligible for refunds, including clearance or final sale items, customized or personalized products, digital downloads, and items purchased during special promotional events unless otherwise specified. Gift cards and store credit are non-refundable. Items that have been washed, worn, or used cannot be returned for a refund.
**Refund Processing**
Refunds will be issued to the original payment method used for purchase. Depending on your bank or credit card company, it may take an additional five to ten business days for the refund to appear in your account. If you used a gift card to make your purchase, the refund will be credited back to the original gift card.
**Shipping Costs**
Original shipping charges are non-refundable unless the return is due to our error or a defective product. Return shipping costs are the responsibility of the customer unless the return is initiated due to damage or defects caused by our company. We recommend using a trackable shipping method to monitor your return.
**Defective or Damaged Items**
If you receive a defective or damaged item, please contact us immediately with photos of the damage. We will assess the situation and either send a replacement at no charge or process a full refund, including original shipping costs. Defective items must be reported within fourteen days of receipt.
**Exchanges**
If you would like to exchange an item for a different size or color, please initiate an exchange request rather than a refund. Exchanges are processed faster than refunds and we will cover return shipping costs for exchanges on the same item.
**Sale and Clearance Items**
Items marked as sale or clearance are final sale and cannot be returned or refunded. These items are offered at reduced prices with the understanding that they are sold as-is without the option for return.
**International Returns**
For customers outside the United States, international return shipping costs are the responsibility of the customer. We are not responsible for customs duties, taxes, or other fees associated with international returns. Please check your local regulations before initiating a return.
**Return Address**
All returns must be sent to the address provided in your return authorization confirmation email. Packages sent to unauthorized addresses will not be accepted, and we cannot be held responsible for lost shipments.
**Refund Policy Changes**
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our store following any changes constitutes your acceptance of the new policy.
**Contact Us**
If you have any questions about our refund policy, please reach out to our customer service team. We are here to help and want to ensure you have a positive shopping experience with us.